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Saturday, December 20, 2014

Berita update seputar ManageEngine - Des 2014

ServiceDesk Plus On-Demand:
ServiceDesk Plus On-Demand gets a new look! With the revamped look come several improved features that not only meet the expectations for a modern IT service desk but also increases productivity five fold!
You can now
  • Nest your business rules to have fine-grain control over workflow automation
  • Quickly search for help desk configuration elements to set up hassle-free help desk configurations
  • Use simplified topic management for solutions to create and maintain a strong knowledge base
To know more, watch the new UI walkthrough webinar

ADSelfService Plus introduces real-time password sync agent to synchronize native password changes in Windows
ADSelfService Plus has introduced a real-time password sync agent in its latest release. The agent, which functions as a background service on a primary domain controller, makes it easier for administrators to ensure that password changes made natively using Windows interfaces are synchronized with associated IT systems and applications.

ADManager Plus now offers customizable, rule-based templates to streamline Active Directory group modification
ADManager Plus now allows you to modify Active Directory groups via customizable templates. You can also configure ‘modification rules’ to auto-fill specific attributes whenever an AD group is modified via these templates. Further, this release enhances its computer management ability with the new bulk computer accounts reset feature.

Exchange Reporter Plus now stars Office 365 Reports and Non-Delivery Report set in E-mail Traffic Tab.
Exchange Reporter Plus shall integrate Office 365 into the Reports interface that returns details on Mailbox Enabled Users, Mailbox Sizes, Inactive Mailboxes and Archive Mailbox Sizes. Additionally, the product shall now come with Non-Delivery Reports that lists undelivered e-mails within the organization along with the possible causes of non-delivery. Two dedicated reports shall provide details on the causes namely Email Address and Email Size. Besides, a comparison chart between delivered emails vis-√†-vis undelivered emails shall be displayed in another report.

Desktop Central:
Desktop Central Mobile Device Management supports Samsung KNOX to enable IT admin to manage Samsung KNOX based devices, this includes advanced features such as automatic activation of KNOX container for employee devices and remotely manage accessibility privileges to the data inside container.

ServiceDesk Plus:

ManageEngine is all set to introduce server failover for the Enterprise edition of ServiceDesk Plus to ensure application server high availability. In the event of a server failure, customers can now stay connected with ServiceDesk Plus with dependable automatic migrations between the master and slave servers that help ensure business continuity. By deploying ServiceDesk Plus in high availability mode with additional hardware, customers can prevent downtime and increase the reliability of IT service desk operations.

Thursday, December 18, 2014

Bagaimana integrasi SendQuick dengan PRTG

sendQuick is an appliance based SMS gateway, sending SMS with GSM modem (SIM). It is easy to integrate with PRTG via email (SMTP) to SMS and SNMP Traps.
The information below illustrates the step-by-step configuration on PRTG. Detailed integration document is available from sendQuick or contact them for the document.

1.0 Sending SNMP trap to sendQuick

The sendQuick will receive the SNMP trap from PRTG when a sensor is down or not responding. You need to create a rule under SNMP Trap Message Filter in sendQuick. If the rule is matched, the sendQuick will trigger SMS (text) to the pre-configured mobile numbers.
The information below is a step-by-step configuration for SNMP Traps (from PRTG) to sendQuick.
Step 1: To add a new notification in PRTG, Go to Setup > Account Settings > Notifications
Step 2: Select ' Add new notification'
Step 3: Add notification using SNMP Traps. Insert sendQuick IP as the receiving Trap server
Step 4: Go to Devices and Click on the Sensor that you wish to configure.
Then Select on the Notifications Menu.
Step 5: Select the 'Add State Trigger' and select 'Send 'SNMP Trap to sendQuick Alert Plus' (sendQuick was configured in earlier steps as receiving device)
Once it is done, Save it and the configuration is completed.

2.0 Send Email to sendQuick for SMS (text) Messages

When using email (SMTP), PRTG will send an email to sendQuick when a sensor is down/unavailable and sendQuick will convert the email to SMS (text). You do not need to perform any configuration in sendQuick. The reason is sendQuick has a built-in format that readily convert any email to SMS (text) as long as the format is correct. Another reason is sendQuick has a built-in SMTP Server in the appliance
Step 1: In PRTG, in the Email Address field (In Send Email ), insert <mobilenumber@sendquickIPaddress> in the Email Address field.
Step 2: To configure SMTP Server, Go to Setup > System Administration > Notification Delivery
You can use our sendQuick as a SMTP (mail) server. The reason is sendQuick has a built-in SMTP (mail) server in the appliance. This is a special feature of sendQuick. Alternatively, the company's email server (eg Exchange) can be used. Configure the sendQuick IP in SMTP Relay Server in PRTG confoguration
Step 3: Add State Trigger to the relevant sensor, which will generate the email alerts for SMS message.
Once all the above is completed, the PRTG is ready to send SMS.
The configuration is simple and can be done within minutes.

Wednesday, December 17, 2014

Spiceworks = Free Network Management

Review: Spiceworks Brings Free Network Management to the Enterprise

Spiceworks Network Monitor delivers exceptional value.

By Frank Ohlhorst | Posted Dec 16, 2014
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Managing a network can be a tiresome and expensive task. Spiceworks aims to make both of those of those complaints a thing of the past with the company’s free tool, Spiceworks Network Monitor. Born of Spiceworks’ large, interactive community of network professionals, Spiceworks Network Monitor combines their most sought-after features in a network management suite.
What’s more, the product supports a broad family of plugins, add-ons and integrations (some free, some for a price), supported by a vast array of third-party vendors. Those add-ons and options turn SpiceWorks Network Monitor into an extensible network management platform.
Spiceworks Network Monitor offers network inventory, network monitoring, help desk software, and mobile device management (MDM), all integrated into a browser-based console that sports a direct connection to community-based support and cloud services detection via the Spiceworks forums. Spiceworks Network Monitor helps you manage everything about your IT workday from one easy place, for free.
One may ask how Spiceworks Network Monitor can be free. The answer is simple: The company relies on embedded advertising from vendors that participate in the Spiceworks community.

Hands-on with SpiceWorks Network Monitor

All it takes to get a hold of Spiceworks Network Monitor is to join the Spiceworks community and then download the application. Once downloaded, installation is a simple matter of running the downloaded file on a Windows system. Installation is automated for the most part and only requires some very basic information.
Operationalizing the Network: SDN
SpiceWorks Network Monitor offers three primary features:
  1. Network Inventory and Management: A module that queries the network and discovers all of the attached devices, organizes them by type and further drills down into the particulars of each device, offering critical information. Administrators can then manage those devices from a central, browser-based console.
  2. Centralized Help Desk: A module that supports the creation of help desk (service) tickets and tracks their progress, as well as the status of each help desk request, bringing organization to the service-related functions of an IT department.
  3. Mobile Device Management (MDM): A newer capability built on a subset of Fiberlink’s MaaS360 commercial management product, the MDM built into Spiceworks Network Monitor enables administrators to manage devices in the field, as well as inventory those devices and keep better track of them.
For this review, we will focus on the primary feature, Network Inventory and Device Management, a key component that must be deployed before considering the usability of those additional features.

A Closer Look at Spiceworks Network Monitor’s Inventory and Network Management

In its latest iteration, Spiceworks Network Monitor has vastly improved its network inventory and network management module. First up are improved inventory and activity scanning functions, which now can be scheduled or delayed, as opposed to running a full scan every time the product is launched. The ability to schedule scans improves the product’s performance, while still giving insight into what is happening on the network.
For example, an administrator may want to check a server's connectivity or free disk space every few minutes, but check for newly installed software every few hours and then leave all other scanning for the off hours. That is possible, since administrators can modify the default scanning schedules as needed.
The device inventory scan sports significant improvements as well. In the past, Spiceworks considered a device fully inventoried even if it could only detect an IP address. Now, Spiceworks will flag devices that lack descriptive information, allowing administrators to manually identify the device or at the very least be made aware of devices that lack any meaningful descriptive elements.
For those hard-to-identify devices, Spiceworks provides additional information, such as ports in use, nslookup, traceroute and other utilities to help the administrator figure out what the device is. Once devices are inventoried and identified, administrators can use Spiceworks Network Monitor to manage those devices. That is where Spiceworks offers its true potential.
The management portion of the product provides administrators with an inventory-centric view of all devices on the network. Those devices can be grouped, filtered and organized in multiple formats, giving administrators a decent logical representation of the network.
Spiceworks Network Monitor device management
From the management console, administrators have access to a multitude of controls and tools. Not only can they drill down into additional information about each device, they can also execute scripts, install or uninstall applications, and start or shut down services, as well as reboot or shut down systems. With a few simple steps, administrators can also execute remote control of systems, though that does require the addition of other software or services.
Other notable capabilities include detection of cloud services, such as Dropbox, LastPass, LogMein, Skype and numerous others. That ability is an important consideration for those trying to track down shadow IT, identify potential security problems or gain better control over network services.
Beyond detection and control, Spiceworks offers several other features that should make any network manager’s life a little easier. For example, the product includes extensive reporting, allowing administrators to create customizable reports. Some use cases include inventory reports to help identify assets. Other reports, such as installed software reports, help with version control and patching chores.
Those software reports also can include critical information, such as license codes and usage. Administrators can also report on logs, history and several other elements allowing them to create comprehensive reports for budget or management purposes.
Spiceworks Network Monitor reporting
For those new to network management or those trying to deal with a thorny network issue, the integrated help is a welcome feature. Not only does the integrated help system offer an extensive knowledge base, it also offers seamless connectivity to the Spiceworks community, where other network managers can offer advice, help solve problems or act as a sounding board.
Simply put, if you can’t find an answer to your dilemma in the knowledge base, more than likely there is someone in the Spiceworks community who can help.


Spiceworks Network Monitor may not be the perfect solution for everyone. But if you can tolerate advertising and are looking to get a start with network management, you will be hard-pressed to find any other product that can offer everything Spiceworks does, especially when you consider the cost: Free!


If you're a long-time Paessler customer, you will have noticed that, over the last couple of years, we have streamlined our product portfolio and focused our energy more and more on our flagship product PRTG Network Monitor. During this development, for example, the functionalities of PRTG Router Traffic Grapher and IPCheck Server Monitor have merged into PRTG Network Monitor. This not only helps us as a company to make the most of our resources, it also strongly benefits our customers as they get all the capabilities they need to monitor the individual components of their specific IT infrastructure, virtual or physical, in just one product—without having to purchase any add-ons. Simply put, PRTG is the complete package.

Test the Performance of Your Webservers for Free

Besides PRTG, there was one last tool we kept selling until today: the Webserver Stress Tool. This HTTP client/server test application is designed to pinpoint critical performance issues in your website or webserver that may prevent optimal experience for your site's visitors. Pretty useful, don't you think? Although a substantial amount of Webserver Stress Tool licenses were sold on a monthly basis, we decided that it was time to concentrate our development and support power completely on our main product, which—as you can see, if you have a look at the release notes—is constantly growing and enhanced with new functionalities. That's why we now offer the final version of the Webserver Stress Tool with all its features as a freeware!

Tests You Can Run With the Webserver Stress Tool

To download the Webserver Stress Tool, just visit our “Networking Freeware” section. On this page we also offer various other free tools that enhance your networking experience. Within the detailed documentation of the Webserver Stress Tool you can learn about various reporting and logging features and the different tests you can run.

Here’s a quick overview:
  • Performance tests help you optimize your server settings or application configurations by querying single URLs of a webserver or web application. With this approach you can identify and discover elements that may be responsible for slower than expected performance.
  • Load tests enable you to test your entire website at the normal (expected) load. Simply enter the URLs, the number of users, and the time between clicks of your website traffic to start this "real world" test.
  • Stress tests are a great tool to find the traffic threshold for your webserver. They simulateexcessive load to your webserver, which could, for example, be caused by a new advertising campaign.
  • Ramp tests let you determine the maximum number of users your webserver can accommodate before producing error messages.
  • Various other tests help you gain deeper insights into your website, for example, to make sure your web pages can be requested simultaneously without problems with database deadlocks, semaphores, etc.
So what are you waiting for? Download your free Webserver Stress Tool and share the good news with your friends and colleagues, who might be interested in testing the performance of their webservers for free!
Note: As a result of making the Webserver Stress Tool a freeware offering, we won't be able to provide deep technical support for it anymore. Please feel free to post your questions in thePaessler Knowledge Base and to answer questions of other users yourself.

PRTG sekarang mendukung PUSH Notifications

In some jobs reaction time is vital. For paramedics and emergency doctors receiving early notification and reliable information can be a matter of life and death. Although your life as an IT administrator is hopefully not threatened by receiving delayed information, being informed as soon as some component or service in your network behaves in an unusual way at least can save your free evening or your weekend. With push notifications, PRTG Network Monitor now offers a feature that can alert you in the blink of an eye.

What are the Advantages of Push Notifications?

Until now, you were able to receive pull notifications when using our mobile Android and iOS apps. That means the apps receive status information of the PRTG Core server on a regular basis. If sensors are in "warning" or "down" state, the app can pull this information and display a corresponding notification. This can drain your battery, and it may take a while to deliver so you may get a notification not as timely as you’d wished: precious time which could really make a difference.

Push notifications, on the other hand, you'll usually receive in an instant. Similar to a text message (SMS), you'll be notified immediately. Push notifications are generated in PRTG using a notification trigger, which is the same as for text messages (SMS) or e-mails, for example. Besides nearly immediate delivery, push notifications also save battery life, because only a small part of the app will run when your system receives a push message. In order to send push notifications, simply set up an according notification trigger for your sensors. For a detailed guide on how to setup push notifications, please have a look at the "Push Notifications from PRTG" article in the Paessler Knowledge Base.
However, as we can't guarantee the uptime of third party services involved, we recommend you to have a backup notification method in place. Although push notifications are very fast and reliable, you should—just as with any other technology that is key for your IT to be working—create a backup, for example, a text message (SMS) in case an alert hasn't been acknowledged within a certain period of time.

What's the Workflow of Push Notifications from PRTG?

Receiving a push notification is the simplest thing in the world, but behind the scenes, they require a really advanced setup. If you use one of our push-enabled apps, your mobile device requests a unique token from Google (PRTG for Android) or Apple (PRTG for iOS) and reports it to the PRTG core server, where the token is stored for the associated user account.
To provide our users with the possibility to use push notifications, we run a special cloud service. Every PRTG installation communicates directly with the PRTG Cloud:
When a push notification is triggered, the PRTG server sends a request to the PRTG Cloud to push a notification to the device with the respective token. The cloud simply forwards this request via Amazon SNS (Simple Notification Service) to the Google or Apple cloud—from there, the push notification is sent directly to your target device. Voil√†! You now can read what has changed in your network.

For detailed information on the PRTG Cloud and the workflow of push notifications, please have a look at the corresponding article in the Paessler Knowledge Base. Here you'll get all the technical details about the onetime registration process and the regular delivery process of push notifications from PRTG:

Although this notification mechanism seems (and is) quite complex, according to our tests, it can be even faster than receiving text messages (SMS), plus it is more convenient to use. Even a GPRS data connection is sufficient to receive push notifications.
Do you want to stay up-to-date about the status of the Paessler cloud? Follow our special Twitter feed @PRTGCloudStatus and learn about status changes as soon as possible.
Please note: Push notifications from PRTG are currently in beta phase and we're excited about the possibility to provide this service to our users. With your help we will be able to test our cloud under real world conditions and can further optimize it.

Mengirimkan PRTG Alert via Twitter

Want to keep the users of your network informed about known problems to avoid getting hundreds of calls or tickets which all ask you about the same issue that you are already working on? How about using Twitter to publish certain notifications from PRTG? In order to avoid user interaction for each post, you can use a registered (authorized) application which is allowed to post tweets by its own without user interaction. PTF.Tweet is such an application. With PTF.Tweet you can do both: post tweets as well as send direct messages
The only thing you need to do is to download PTF.Tweet to your local machine and connect it with your Twitter account.
To do this, copy Tweet.exe to the \Notifications\exe folder of your PRTG installation. Next, open a command line window and start Tweet.exe with the –r parameter (from the \Notifications\exe folder) to register PTF Tweet with your Twitter account (please run the command line tool with administrator rights, because PTF.Tweet wants to store an .ini-file)
Next, you need to add a new notification in your PRTG account settings and use Tweet.exe as an “Execute Program” notification. So you need to select “Add Notification”, give it a name (e.g. “Twitter”), select the checkbox “Execute Program”, and select Tweet.exe as the program file.
It’s possible to use the following parameters:
  • -a=   The Twitter account name.
  • -t=    The tweet to post.
  • -d     Switch to send a direct message instead of posting a tweet.
So a parameter line could look like this:
-a=twitteraccount -t=%device %name %status %down (%message)
It’s also possible to add your own custom message or other placeholders here, just in case you would like to have your individual messages sent.
As a last step you need to add a new trigger and define Twitter as a notification. For this step please select the Notifications tab of one of your sensors and add a new “State Trigger”, for example.
As a notification, simply select your freshly created Twitter notification. That’s it. Once your object trigger reacts on your selected conditions, for example, if this sensor enters a down status, a tweet will be sent out!
It’s of course up to you to decide whether you want to publish your monitoring data or not. For example, @prtg_rayonnance decided to just do it. In that case there are not too many followers, but if you are a company which is heavily working with twitter, you could inform your staff about how your network is doing. And if you don’t want to publicize your network status information, you can of course also set your monitoring twitter account to private.
If you have other customized notifications, please don’t hesitate to let us know!
Please note that PTF.Tweet is a 3rd party tool. Paessler can’t provide any support for it. You’re using it at your own responsibility.