Showing posts from October 18, 2015

Fitur AppManager - Application Discovery and Dependency Mapping

Salah satu fitur terbaru dari AppManager adalah ADDM. Dengan ADDM maka kita akan dengan mudah membuat relasi dan map aplikasi. Dan tentu saja melihat statusnya terkait dengan bisnis kita.

Application Discovery and Dependency Mapping (ADDM) To track dependencies, IT infrastructure has relied on conventional techniques such as endless spreadsheets and extensive audits. But the proliferation of virtualized data centers, cloud, and micro services, has made it increasingly difficult to track dependencies using these archaic methods. Now, application maps are usually the first step to visualizing complex IT environments. With ManageEngine Applications Manager's new Application Discovery and Dependency Mapping (ADDM) feature, you can get a complete view of your complex IT infrastructure, easily drill down to IT relationships, and map them effortlessly! Discover resources faster Use Applications Manager to discover all the resources (storage, network, applications, servers, and databases)…


Actionable Service Catalog: A service catalog is an organized and curated collection of any and all business and information technology-related services that can be performed by, for, or within an enterprise. An actionable service catalog enables self-service and a user can request for the services on demand. To maximize the value of automation, it should be exposed to users as services and positioned in the enterprise service catalog. Care should be taken to make sure accessibility and security of the service is taken care by exposing the services to appropriate users or user groups.Service Asset and Configuration Management: One of the most critical integrations for automation with respect to ITSM is with the CMDB and AMDB. Having the CMDB up to date at all times is important and automation should take care of the same, and not just focus on the physical object. Integration also results in improved accuracy as the CI details and asset details that are used in the automation library …

10 komponen untuk sederhanakan manajemen Helpdesk

Dalam diskusi minggu ini, saya mengingat kembali bagaimana agar perusahaan/instansi bisa melakukan manajemen helpdesknya dengan simple but powerfull. Berikut artikelnya

10 Components to Simplify Help Desk Management The following information was contributed by the developers of the Help Desk Management Kit:

Achieving and maintaining a successful Help Desk operation can depend on a number of pre-requisites that need to be in place. These components have been identified from surveys covering a wide range of help desk facilities.

1. Set clear, realistic and quantifiable goals and objectives 
Establish goals and objectives for the help desk operation that support and match the organizations overall aspirations. The key purpose of a Help Desk function is to provide effective support for the services being delivered to clients. The Help Desk usually provides the first level of support for a client and often co-ordinates the overall support process. The Help Desk delivers value to an organizati…

Integrasikan NMS Anda dengan helpdesk

Automatically Convert Network Alarms into Tickets. Restore Services Sooner.
Convert network alarms from OpManager into tickets in ServiceDesk Plus, with a simple email trigger or API level integration.Notify your IT help desk technicians of any network outages, alarms, and subsequent ticket creation in ServiceDesk Plus.Automate the process of categorizing, prioritizing, and assigning tickets to technicians based on predefined error conditions.When the outage is resolved, automatically close incidents created in ServiceDesk Plus.

Monitoring MongoDB dengan PRTG

Sensor of the Week:
MongoDB System Health Sensor Monitor the Health Status of Your MongoDB Server via HTTP Today's information architecture relies heavily on databases. Whether you use Microsoft SQL, MySQL, PostgreSQL, Oracle SQL or MongoDB—the health of your database server is an essential value to monitor in order to guarantee fast and reliable database access. After having already presented the WMI Microsoft SQL Server sensor, in this blog article you'll learn about how you can monitor your MongoDB server with PRTG Network Monitor. Various channels showing the health status of your MongoDB server
The MongoDB System Health Sensor uses the Hypertext Transfer Protocol (HTTP) and the MongoDB admin web console to read information about connections and operations, which is the basis for monitoring data on the health status of your MongoDB server. In detail, this sensor type provides you with information on the following values: Percentage of used connections,Percentage of index mis…

Monitoring Google Analytic , Google Drive , Microsoft OneDrive dan Dropbox dari PRTG

Ada hal yang menarik dengan PRTG. Ternyata bisa digunakan untuk monitoring banyak hal,termasuk monitoring Google Analytic, Google Drive, Microsoft OneDrive dan Dropbox, hanya dari layar dashboard PRTG kita..

PRTG Cloud Sensors - Part 1: Monitor Google Analytics & Drive, Microsoft OneDrive and Dropbox New Sensor Types to Monitor Your Favorite Cloud Services In February this year, our CEO Dirk Paessler shared some words on how to set up a cloud policy before entering the cloud with you. Since then, eight months have passed and you probably rely more on cloud services than ever before. While the backbone of your productivity still lies within a well working network and especially a functioning internet connection to use said cloud services, including them into your favorite monitoring software seems like the next logical step. With this and the next blog article, I want to introduce the new PRTG cloud sensors to you: They will help you to keep track of the most important values of yo…


Magic Quadrant for Client Management Tools 11 June 2015 ID:G00264801 Analyst(s): Kevin Knox, Terrence Cosgrove VIEW SUMMARY Despite being a relatively mature technology, new product capabilities and diverging vendor strategies make selecting a client management tool vendor as challenging as ever for end-user computing and support managers. Market Definition/Description End-user computing and support organizations use client management tools (CMTs) to automate system administration and support functions that would otherwise be handled manually. CMT image client systems, track inventory, deploy configuration changes (such as software or patches), enforce configuration standards and assist with troubleshooting. Windows PCs are the primary object of management, but organizations often extend these products to manage Macs and even servers. Enterprise mobility management (EMM) is still a separate market, but organizations increasingly look for a single vendor and management platform to suppor…